Privacy Policy - Panda Languages- A Language Service

General

At Panda languages, we care about your personal information, so we have prepared this Privacy Policy to explain how we apply it.

This Privacy Policy (“Privacy Policy”) shows the policy of Panda languages, Inc. (“Panda Languages”, “we”, “us” or “our”) receives about you, how we utilize it and your rights and obligations in relation to your personal information.

By choosing the Service, you agree to the terms of this Privacy Policy. Capitalized terms not defined here have the meanings set forth in the terms and conditions (the “Terms and Conditions”), located at We may renew our Privacy Policy to keep up to date of changes to our information practices. If we do this and the changes are material, we will release a notice that we have made changes to this Privacy Policy on the Website for at least 10 days before the changes are applied, and we will indicate the date these terms were last revised at the bottom of the Privacy Policy. Any amendments to this Privacy Policy will become effective at the end of that 10 day period.

Information We Collect

This Privacy Policy shows how we collect, use and share your personal information.

Information you provide

Through the registration process, you will provide us with your name, e-mail address (or parent’s e-mail address), and age or date of birth. You will also provide us with your payment transaction information if you choose to pay for Panda Languages services.

Activity Data

When you use the Service, you will submit information and content to your dashboard. We will also get data about your use of our Services including your usage of educational activities on the Service, or your sending of messages and otherwise transmitting information to other users (“Activity Data”). We also gather technical data about how you interact with our Services; for more information, see Cookies.

We get the following information after your registration:

Usernames

Names

Profile Images

Email addresses

Locations or bios on the Profile page

Passwords

We do record the following information:

Usage Patterns

Clicks

Mouse movements

Scrolling

Typing

Tech Specs

Browser

Device type

Operating system

Viewfinder size

Script errors

IP address

Navigation

Pages visited

Referrers

URL parameters

Session duration

Learning Activity

Session progress

Answers

Live Speaking Practice

When you take a Live Speaking Lesson, we will use your computer’s microphone throughout the lesson to speak to your tutor. You also have the option of using your camera to share your video with your tutor. Panda Languages records these audio and video lessons and retains them until you close your Panda Languages account. Panda Languages uses this data to help improve the quality of the lessons and for internal research purposes.

Panda Languages does not share any of your personal data with your tutor. You are completely anonymous to them by default, and you can freely choose whether you show them your video or tell them any personal details such as your name during the conversation. Panda Languages only shares some basic skill level information with the tutor, prior to your lesson, so they understand how best to speak to you.

Speaking Challenges

Some lessons involve you speaking into the app. To recognize speech your audio may be sent to a third party provider such as Google, Apple, or Amazon Web Services. We may ask you to allow Panda Languages to collect and analyze your speech data to help us understand the effectiveness of our lessons, and to improve the product. If you choose not to share your audio with us, or if we haven’t asked you yet, then your audio will not be used in this way. Any audio you agree to send to Panda Languages is anonymized when it reaches our servers to ensure that no trace of your personal data remains attached to the audio.

Test Data

If you register for the Panda Languages English Test, you will also provide us with your gender, native language, secondary school, and self-reported test scores for other exams. Each time you take a test you must also provide a photo of a current, valid driver’s license, passport, or other government issued ID and take a photo of your face to verify your identity (“Testing ID”).

When you use the Service to take an examination in the Panda Languages English Test you must provide access to your computer’s webcam and microphone. We will use them to record you and your screen during the entire examination period (“Testing Video”). From the collected data, Panda Languages and/or its trusted third-parties may extract biometric signals for the use of identity verification. While using the Panda Languages English Test, you will submit answers to questions and other information as part of the testing and evaluation process.

The testing software will be installed onto your computer. During the test, the testing software will monitor if additional applications or processes are running on your computer, but will not open any applications or individual files. Please close any other applications by exiting from them completely prior to starting the test.

Additionally, Panda Languages will be able to note if any peripherals are used during the test (i.e. external devices attached to your computer), but will not have any control or access to these peripherals. Please remove these before testing if you do not wish to have their presence known.

Panda Languages will not open network packets, but will have access to network usage statistics and the volume of network traffic.

Third Party Data

We also collect information about you from third parties. For more information, see Information obtained by Third Parties.

Product Research and Development

We may contact you to participate in product research activities. These may include surveys, interviews, and other types of feedback sessions. When you participate in these research activities, the information you provide will be used to test, improve, and develop our products. We will record the video, audio and text transcriptions of this feedback together with any additional contact information you provide and will retain this data for two years.

Please contact us at pandalanguages6@gmail.com

Request more information about the research activities you have volunteered for.

Choose to be contacted for research activities.

Request a copy of any research related data you have provided to us.

When you enter the Website, we collect your browser type and your IP address (a unique address that identifies your computer on the Internet). When you use our mobile Application, we collect your device type, your device ID, and your IP address.

In addition, we store certain information from your browser using “cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies to confirm that users are logged in. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you certain features available on the Website (e.g., customized delivery of information).

You can see a list of all cookies used at Panda Languages on our Cookie List page or manage your cookies in the Privacy Preference Center.

Information Obtained by Third Parties

To support and enhance the Service, we work with a variety of third party advertising networks, marketing analytics service providers and website analysis firms, such as Google, Facebook, Oath, and Unity (collectively, “Third Party Advertising Service Providers”). These Third Party Advertising Service Providers collect and use personal data about your visits to and use of the Website and mobile Application, as well as other websites in order to serve you with advertisements and content tailored to meet your preferences and likely interests or better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.

We use Google Analytics which is a web analytics tool that helps us understand how users engage with the Website. Like many services, Google Analytics uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use

In addition, your mobile devices may offer settings that enable you to make choices about the collection, use, or transfer of mobile app information for online behavioral advertising (for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Please note that opting out does not prevent the display of all advertisements to you.

Use of information obtained by Panda Languages

Panda Languages may occasionally send you service related and product change announcements through the general operation of the Service. We will send you reminder notifications to support the Panda Languages teaching methodology by reinforcing the learning cadence and help maintain your learning streak. We process your data to help provide you with the Service and offer personalized features, to understand and improve our Service and to keep our Service safe and secure.

Panda Languages may use or share anonymous data collected through the Service, including Activity Data without limitation. As a business, it is critical that we perform our contract with you with the best service possible, and it is in our legitimate interests to perform these processing functions and to enable service e-mails by default to keep your data secure and provide our Service. You may opt out of any non-essential service e-mails at any time.

We may also use your contact information to send you notifications regarding new services, offers and promotions offered by Panda Languages if you affirmatively consent to receive such communications.

When you register with Panda Languages , some of your information is made public and available at various locations including Panda Languages .com/profile/your-username and Panda Languages .com/users/your-username. This will include the data from your Panda Languages Profile and Account (Name, Location, Bio, Username, User ID, Profile picture and Panda Languages Plus membership status); your followers and the people you follow; and your learning progress (XP, Streak, Lingots, Daily Progress, Languages being learned, progress level, Crowns, Skills, Lessons undertaken, Lexemes and Strength). Tinycards decks you create are also public by default, but can be made visible to only you or to people you have shared a link with. Your Panda Languages account email address is not shown publicly. Third party websites may be able to read, collect and use your public information for their own purposes.

Profile information is used by Panda Languages to be presented back to and edited by you when you access the Service and to be presented to other users. In some cases, other users may be able to supplement your profile, including by submitting comments (which can be deleted by you). Panda Languages uses this information to provide you with support, to send you essential notifications, to enforce our terms, conditions and policies, to communicate with you, to administer the Services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. Panda Languages ’s Terms and Conditions provide the contractual lawful basis for these processing activities.

Panda Languages English Test

When you take a test in the Panda Languages English Test, we will use your computer’s camera and microphone throughout the test to collect a Testing Video.

We will process information in connection with the Panda Languages English Test comprising given name(s), surname(s), date of birth, gender, native language, country, secondary school, self-reported test scores for other exams, application IDs, a picture or scan of a current, valid driver’s license, passport or other government issued ID, your Testing ID, Testing Video, biometric signals extracted from collected data, data about active software processes, information on connected external peripherals, and volume of network traffic, and answers to questions as part of the testing and evaluation process in order:

To provide accurate testing results to Score Recipient(s) (as defined below)

To compare your Testing ID to your Testing Video to ensure that the person who registered for the examination (and whose identity Panda Languages has validated) is the same person who took the examination. In addition, this comparison may be carried out on biometric signals that have been extracted from collected data.

To store and review the Testing Video recording, the active software processes and the volume of network traffic to validate that you took the examination without improper assistance

To evaluate your performance on the Panda Languages English Test, to report results and to evaluate the usefulness, accuracy and other aspects of the Panda Languages English Test

For our research team to validate and improve the examination, in an anonymized format

To analyze audio recordings of verbal responses to improve our ability to understand the spoken language

To share your Testing ID with your consent upon initiation of a dispute by a Score Recipient

Panda Languages ’s Terms and Conditions provide the contractual lawful basis for these English Test processing activities.

Panda Languages ABC

Panda Languages ABC is separate from the traditional Panda Languages Learning app and does not share any account information between the two. The Panda Languages ABC app is designed to be set up by parents and will ask you to provide your child’s age. This information is kept anonymously for research purposes and not tied to your personal data in any way. You can then choose to enable speaking exercises. Speech data is stored on your phone and uses Apple’s speech recognition service to convert your voice into text. No speech data is shared with Panda Languages . As a parent you also have the option of providing your email address so that Panda Languages may send you information about product updates and to ask you about participating in product research. If you do provide your email address you can unsubscribe any time by emailing pandalanguages6@gmail.com.

Sharing your personal data with third parties

Panda Languages shares your personal data only when it is necessary to offer the Service, legally required, or permitted by you.

These data processors help us bring you the Service. For example, we may share your information in order to detect where or how you encountered a bug when using our mobile application. In connection with these operations, our service providers will have access to personal data for a limited time. When we utilize service providers for processing any personal data, we implement contractual protections limiting the use of that personal data to the provision of services to Panda Languages .

We will be required to access and disclose personal data in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Additionally, we will access and share account or other personal data when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Service or using the Panda Languages name, or to prevent imminent harm. This will include accessing and sharing personal data with other companies, lawyers, agents or government agencies.

Panda Languages will share the complete and accurate results of Panda Languages English Tests with such institutions, including universities, potential employers, or other third parties, (collectively, “Score Recipients”) as specified when you send your results after finishing a test or when you apply a coupon sponsored by the Score Recipient before starting a test. These results will include your test score, a video of the interview section of your test, and your written responses to certain parts of the test. We will also share your full name, date of birth, e-mail address, and the photo you take of yourself. We will never share examination results with any party without your approval, except that anonymized examination results will be used by Panda Languages and its partners to improve the examination and for research and analysis. We will not share your Testing ID with any Score Recipients, except with your consent upon initiation of a dispute by a Score Recipient.

If the ownership of all or substantially all of the Panda Languages business, or individual business units or assets owned by Panda Languages that are related to the Service, were to change, your personal data will be transferred to the new owner. In any such transfer of information, your personal data would remain subject to this section.

Panda Languages will share aggregate or anonymous data collected through the Service, including Activity Data, for purposes such as understanding or improving the service.

Data subject rights and data retention

You can manage your account settings at https://www.Panda Languages .com/settings/account to update, amend, and correct your information.

You also have the following rights in relation to the personal data we hold about you, unless provided otherwise by local law:

To request access to, or erasure of, the personal data we hold about you.

To request us to restrict the processing of the personal data we hold about you.

To object to us processing personal data relating to you.

Where you have given us consent to process your personal data, you have the right to withdraw that consent at any time.

To export the personal data you have provided to Panda Languages in a format that can be transferred electronically to a third party.

To delete your account with Panda Languages by following the instructions available through the Service.

Panda Languages will retain your data until your account is deleted, after which point we will retain anonymous data collected through the Service, including Activity Data, which may be used by Panda Languages and shared with third parties in any manner. Information associated with the Panda Languages English Test, including examination results and your Testing Video, will be collectively deleted from your Panda Languages account after five years have passed from the date you upload your test, but anonymized examination data, including your examination results and Testing Video, will be kept indefinitely by Panda Languages to improve the examination and for research and analysis.

Please note that some of these rights are not absolute. In some cases, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services. We will keep you informed as to the actions that we can take when you make your request.

you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

Third party websites and links

Please note that you may have cookies placed on your computer by third party websites that refer you to our Service. Although we do not share your personal data with these third party websites unless it is reasonably necessary to offer the Service, they may be able to link certain non-personally identifiable information we transfer to them with personal data they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, Panda Languages would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties’ privacy policies.

Our Services contain links to other sites operated by third parties. Panda Languages does not control such other sites and is not responsible for their content, their privacy policies, or their use of personal data, including any personal or financial information collected by our third party payment processor to process payments for in-app purchases. Panda Languages ’s inclusion of such links does not imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Services. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.